Service & Repair Faqs
Dock Solutions Emergency Service & Repair – How it works
If the worst happens and your loading bay equipment breaks down or starts to fail, Call Dock Solutions on 0800 06 999 08 straight away. If a purchase order number can be authorised by you, we will supply a written quote direct to you via email or fax within the hour. So our engineers could be on-site with you getting you back up and running before you know it!
What if my loading bay equipment breaks down out of hours?
Unlike other suppliers, we offer a unique SOS service and our phones are answered by people not answering machines 24/7. This means that you will speak to someone who may be able to solve the issue over the phone or arrange a call out ASAP to your premises by our service engineers.
Do I need a service contract with Dock Solutions to benefit from this SOS service?
ABSOLUTLY NOT! Dock Solutions has built an exceptional reputation based on our service to new and existing customers. We have been called in when other companies service levels drop and we are always striving to better our service by listening to our customers needs.